{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-docs/flights/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["admonition","abbr"]},"type":"markdown"},"seo":{"title":"Booking Workflow","description":"Create AI-native travel products with Travelport's powerful, flexible APIs.","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"booking-workflow","__idx":0},"children":["Booking Workflow"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The diagram below illustrates the typical TripServices API workflow to create a reservation, including all required and some optional steps. See ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/flights/workflows/booking-and-ticketing/all-book-and-ticketing-workflows"},"children":["All Book and Ticketing Workflows Diagrams"]}," for additional workflow options."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Seats and ancillaries can be added during booking, or in a separate workbench session, or later during ticketing, per the support noted in the ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/flights/guides/seats-and-ancillaries/seats-guide"},"children":["Seats"]}," and ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/flights/guides/seats-and-ancillaries/ancillaries-and-emd-guide"},"children":["Ancillaries"]}," guides."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Each box in the diagram represents one API call in the workflow."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":4,"id":"booking-workflow-required-and-optional-steps","__idx":1},"children":["Booking workflow: Required and optional steps"]},{"$$mdtype":"Tag","name":"Diagram","attributes":{"data-language":"mermaid","align":"center","diagramType":"mermaid","diagramSource":"flowchart TD\n A[\"Create\\nnew workbench\"]\n B[\"Add\\noffer\"]\n C[\"Add traveler/s\\n(traveler\\nremarks optional)\"]\n D[\"Add other remarks\\n& service requests\\n(optional)\"]\n E[\"Seat map\\n(optional)\"]\n F[\"Book seat/s\\n(optional; repeat\\nfor each segment)\"]\n G[\"Ancillary shop\\n(optional)\"]\n H[\"Ancillary price\\n(required for NDC ancillaries;\\nnot supported for GDS)\"]\n I[\"Book ancillary\\n(optional)\"]\n J[\"Form of payment\\n(optional and\\nGDS only at book)\"]\n K[\"Commit workbench;\\ncreate reservation\"]\n\n A --> B --> C --> D --> E --> F --> G --> H --> I --> J --> K\n\n","diagramHtml":"

Create
new workbench

Add
offer

Add traveler/s
(traveler
remarks optional)

Add other remarks
& service requests
(optional)

Seat map
(optional)

Book seat/s
(optional; repeat
for each segment)

Ancillary shop
(optional)

Ancillary price
(required for NDC ancillaries;
not supported for GDS)

Book ancillary
(optional)

Form of payment
(optional and
GDS only at book)

Commit workbench;
create reservation

","diagramHtmlDark":"

Create
new workbench

Add
offer

Add traveler/s
(traveler
remarks optional)

Add other remarks
& service requests
(optional)

Seat map
(optional)

Book seat/s
(optional; repeat
for each segment)

Ancillary shop
(optional)

Ancillary price
(required for NDC ancillaries;
not supported for GDS)

Book ancillary
(optional)

Form of payment
(optional and
GDS only at book)

Commit workbench;
create reservation

"},"children":["flowchart TD\n A[\"Create\\nnew workbench\"]\n B[\"Add\\noffer\"]\n C[\"Add traveler/s\\n(traveler\\nremarks optional)\"]\n D[\"Add other remarks\\n& service requests\\n(optional)\"]\n E[\"Seat map\\n(optional)\"]\n F[\"Book seat/s\\n(optional; repeat\\nfor each segment)\"]\n G[\"Ancillary shop\\n(optional)\"]\n H[\"Ancillary price\\n(required for NDC ancillaries;\\nnot supported for GDS)\"]\n I[\"Book ancillary\\n(optional)\"]\n J[\"Form of payment\\n(optional and\\nGDS only at book)\"]\n K[\"Commit workbench;\\ncreate reservation\"]\n\n A --> B --> C --> D --> E --> F --> G --> H --> I --> J --> K\n\n"]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Form of payment (FOP) can be added during the booking workbench only for GDS. If FOP is added for NDC during booking it is not stored and must be sent again at ticketing. Or, for NDC only, you can send both FOP and payment in the same workbench session to book and ticket at once in the ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/flights/guides/booking-and-reservations/flights-booking-guide#ndc-instant-pay-workflow-book-and-ticket-in-same-workbench"},"children":["NDC Instant Pay flow"]},"."," ","When adding an ",{"$$mdtype":"Tag","name":"abbr","attributes":{"title":"An air segment without any associated fare or pricing, generally booked for availability versus cost. Shown in the UnpricedSegments object instead of the Offer object. GDS only; NDC does not use unpriced segments."},"children":[" unpriced segment"]}," to the workbench, use the Unpriced Segment API instead of Add Offer. Or, or if adding both an unpriced segment and an offer, send both Unpriced Segment and Add Offer."]}]}]},"headings":[{"value":"Booking Workflow","id":"booking-workflow","depth":1},{"value":"Booking workflow: Required and optional steps","id":"booking-workflow-required-and-optional-steps","depth":4}],"frontmatter":{"seo":{"title":"Booking Workflow"}},"lastModified":"2026-05-27T15:34:23.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/docs/flights/workflows/booking-and-ticketing/booking-workflow","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}